As of March 17, 2020, KCPSRS is accepting business via phone calls and emails only
Your Financial Security and Good
Health are our Top Priorities
City Public School Retirement System (KCPSRS) is taking proactive steps to
ensure the continuation of critical benefit services to our members while also
protecting the health of members and our staff.
Direct Deposit: Payments will continue as usual.
Checks: If you are still receiving a paper check, we strongly encourage you to
sign up for direct deposit immediately. With direct deposit, you receive your
benefit payment sooner and it is deposited to your account without you having
to leave home. If the current situation worsens, it is possible that future
paper checks could be delayed. Submit a direct deposit form or contact KCPSRS
for assistance today.
or Office Visits
time, we are following Center of Disease Control (CDC) and local health
recommendations by cancelling in-person appointments and all business visits to
our office. We are defaulting to scheduling individual phone consultations and
correspondence via email. We offer the following options:
- Send documents by mail, fax or email
- Mailing address: 3100 Broadway, Suite 1211,
Kansas City, MO 64111
As of this
update, KCPSRS staff are reporting to work as usual and have been instructed to
exercise good judgement and stay home if they or a family member becomes ill.
We have a business continuity plan in place. We are reviewing and testing our
processes for performing critical business functions remotely or by alternate
precautions, which we are taking to safeguard the health of our members and
staff, may result in longer than normal wait times on the phone or slightly
delayed responses by email. We ask for your patience and understanding as we
strive to provide the best possible service to all our members.
We will keep you informed of any additional changes as this rapidly developing
To see the
KCPSRS Coronavirus Foundational Business Plan click here
or go to Publications\Blog on our website www.kcpsrs.org.